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Frequently Asked Questions (FAQ's)
FAQ by Type FAQ by Application
General Questions
Incorrect Stats or Scores
Reporting Problems (DakStats Users)
Web-Sync Setup (DakStats Users)
DakStats Web-Sync
Website
How do I get started with the DakStats Web-Sync?
What version of DakStats is required for the Web-Sync?
A game is duplicated because one of the games has a wrong date. How do I fix this?
The Website has me playing against the wrong team. I checked DakStats and the game has the proper opponent. What is wrong.
What does the message MSXML not installed mean?
What are team codes?
Where do I find my DakStats Web-Sync password?
How do I fix games that are duplicated?
I get a message that one of my teams does not have a valid Team code. What do I do?
My conference record is wrong. How can I fix it?
My record and team stats did not update after I Web-Synced. Why not?
The score for my game keeps changing. Why does this happen?
How do I get started with the DakStats Web-Sync?
We recommend Web-Sync customers use the latest version of our software. We release a new version each year that will add features and improve the speed of the Web-Sync process. If you prefer not to update each year, Version 4.50 or newer is required at a minimum. You can check your version under Help | Register. If you have been directed to download a newer version click here.
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What version of DakStats is required for the Web-Sync?
We recommend Web-Sync customers use the latest version of our software. We release a new version each year that will add features and improve the speed of the Web-Sync process. If you prefer not to update each year, Version 4.50 or newer is required at a minimum. You can check your version under Help | Register. If you have been directed to download a newer version click here. Once registered, you'll be able to Web-Sync using DakStats.
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A game is duplicated because one of the games has a wrong date. How do I fix this?
Since each team is in charge of reporting their own stats for a game, it is important that each team setup the game properly. If the teams enter the same game with different dates, the game will be duplicated. The team that entered the game with the wrong date needs to fix this. Open DakStats, and click Configure | Games. Then select the game that you need to change. Change the date and click Save. Synchronize again and merge the two games together.
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The Website has me playing against the wrong team. I checked DakStats and the game has the proper opponent. What is wrong.
You probably assigned the wrong team code to your opponent that game. Check the team code again and make sure it is correct for the team that you played.
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What does the message MSXML not installed mean?
MSXML is used during the Web-Sync process. If it is not installed on your computer, you can install the DakStats Webcast to get the proper components. Go to the Download Center at DakStats.com and download the DakStast Webcast demo.
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What are team codes?
Team codes are assigned to every team in a league so that the teams can be properly identified. All team codes are already entered in DakStats. Under Configure | Teams select the proper season then highlight the team. Select the Lookup ID/Code button, choose your league, and then select your team. If you need more information, refer to Assigning Team Codes in the DakStats Web-Sync Help Guide.
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Where do I find my DakStats Web-Sync password?
Your password is supplied by Daktronics. If you forget your password, click contact us. Use the form to request your password.
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How do I fix games that are duplicated?
Games become duplicated if they are reported with an incorrect score or date. After fixing the game, there is a simple merge process to get rid of duplicate games on this website. In DakStats, Click File | DakStats Web-Sync . Select the Profile for the Season and Team you want to Web-Sync and enter your Password. Click the Merge button above the list of competitions on the left. The next screen displays a list of games that can be merged. Select two games and click the merge button to merge them. If you need more information, refer to Merging Games in the Dakstats Web-Sync Help Guide.
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I get a message that one of my teams does not have a valid Team code. What do I do?
Team codes are assigned to every team in a league so that the teams can be properly identified. All team codes are already entered in DakStats. Under Configure | Teams select the proper season then highlight the team. Select the Lookup ID/Code button and choose your league. If your league is not listed, Click Update Leagues,. Then select your team from the list. You may need to click Update Teams to get the latest list of schools for your league. If you need more information, refer to Assigning Team Codes in the DakStats Web-Sync Help Guide.
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My conference record is wrong. How can I fix it?
Overall and conference records are calculated nightly based on what is in your Season Results on the website. Check in DakStats under Configure | Games to make sure each of your games are setup properly as conference and non-conference. If your games are correct, the problem lies with your opponent. Game scores and conference/non-conference settings are changed to match whichever team has synchronized most recently. If you synchronize again, the game will be marked properly as a conference game in the Season Result, but will be incorrect if your opponent reports without fixing the game.
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My record and team stats did not update after I Web-Synced. Why not?
Box Scores, game-by-game stats and season results (schedules) are available on the website immediately after using the Web-Sync. Other stats are calculated nightly because they take a significant amount of time to "crunch". Reports that are calculated nightly include: season stats for teams and individuals, standings, leaders, overall and conference records.
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The score for my game keeps changing. Why does this happen?
Even though each team only uploads their own stats for a game, DakStats will use the score from the person who reported last. We have no way of knowing who is reporting it properly. If the score is different it will change until the team that has entered the incorrect score fixes the problem.
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